Appraising Performance - Performance appraisal is a process, not an event. All participants learn to give and receive meaningful feedback, and to make performance appraisal an ongoing part of their commitment with employees and senior management. Participants understand roles and responsibilities in conducting performance appraisals and identify essentials of the appraisal action plan.

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Building Effective Teams - Teambuilding is a pay me now, or pay me later, prerogative. Every manager can benefit from understanding the truisms of team dynamics. This course helps participants proactively build successful work teams and an environment that fosters a team approach to doing business. Participants look at the foundation and characteristics of effective teams, the four stages of team development and specific ideas to lead teams effectively. Groupthink is also

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Building Trust in a Business Environment - When selling, servicing or managing, trust is key. It takes a great deal of time to develop trust, and only an instant to wipe it out. This workshop offers specific methods for building trust in today's business environment.

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Celebrate What's Right With the World(also called Attitude: Your Most Priceless Possession) - This workshop, based on DeWitt Jones' powerful video, explores the power of perception and looks at optimism as a powerful force that uncovers hidden potential in ourselves, in individuals and in organizations. See "Attitude: Your Most Priceless Possession" above.

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Conflict Management and Mediation - When personally faced with conflict, we have 5 choices: avoid, compete, compromise, collaborate or accommodate.  When a manager is faced with compromised results due to interpersonal conflict of team members, he or she has only one choice; mediate.  This workshop, intended for managers and leaders takes a closer look at each of these options and offers specific how-tos for each as well.

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Conflict Resolution - When faced with conflict, we have 5 choices.  This workshop introduces participants to the 5 choices available to them and helps them think through the decision-making process involved with determining how best to respond to a conflict situation.  Includes self-assessment and video support material.

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The Contagion of Emotion - This brief workshop focuses on the power and contagion of emotion.  Participants become aware of the fact that they have an impact on their business environment and that they can actively manage that impact. They will study specific methods used by star-performing leaders to set the 'right' tone in the workplace. The question is not, "Will I make a difference?" but rather, "What kind of difference will I make?"

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Credibility: Managing Your Message - It's impossible to be in the presence of others and not communicate something! What are you saying verbally, vocally and visually to your coworkers, colleagues and customers?  This workshop uncovers methods of enhancing your credibility and developing a positive, powerful, professional image.

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Delegating For Results - The performance of a manager and staff are inextricably bound.  A manager succeeds only if his/her people succeed!  This workshop tackles issues of fair process and participative management in order to develop a "game plan" for effective delegation.

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Developing a Service Orientation - Star performers in the workplace have the ability to be exemplary followers.  The reality is that it can be difficult to find sharp, independent-thinking, service-oriented professionals who are able to follow effectively, perhaps because we focus so much on leadership in our society.

This course takes a closer look at followership and works with participants to develop a comprehensive service orientation for success in any business environment. Followership is defined as "being actively engaged in helping the organization succeed while exercising independent, critical judgment of goals, tasks, potential problems and methods."  This requires the ability to work cooperatively with others in spite of workplace or personality differences.  It also requires initiative and follow through.  Star performers know that followership requires being proactive in planning and implementing courses of action consistent with the goals of the organization.

Participants explore the work strategies of effective star, non-conformist followers and work toward action plans to bring these strategies to life in their own business environment.

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Developing Leadership - Intended for organizational leaders, this workshop explores the many differences between leading and managing.  Effective leaders are servants - serving the needs of those who follow.  How? By developing, communicating, and outwardly supporting a common vision, by partnering to develop meaningful goals, and by continually providing meaningful feedback to their employees.

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Developing People - It is said, "Others won't find the will, if they know you will." Developing the potential in others is particularly challenging, however, something that star performers are committed to do.  This workshop helps managers and leaders see the clear advantages to developing others and explores useful, proven methods for doing so. Participants enjoy James Autry's "Love and Profit" video and consider the applicability of his message to developing people.  *Ken Blanchard's Situational Leadership tools are not included in workshop fees. Additional fees of $10. per person.

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Discover Your Strengths - This topic, provided one-on-one or as a complete workshop, is based on the best seller "Now, Discover Your Strengths," and provides each participant with a personalized assessment of their strengths. It also facilitates a process of uncovering best-choice workplace alternatives to enable them to apply their strengths in business. Includes the best-selling book "Now, Discover Your Strengths" by Buckingham and Clifton.

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Emotional Intelligence:  A Study of the Stars - Emotional Intelligence, or E.Q., has proven to be a far more effective indicator of success than standard intelligence, or I.Q. In this instance, "success" is defined both by personal satisfaction and on-the-job results.

The good news is that Emotional Intelligence can be learned.  Custom Training Services now provides a menu of opportunities to enable development in each of the four areas of Emotional Intelligence:  Self-Awareness, Self-Regulation, Social Awareness and Social Skills. This overview workshop sets the stage for all continued learning and development under the auspices of Emotional Intelligence.  It includes a self-awareness survey that enables transfer of learning for participants and answers the question "What's in it for me?" in regard to developing Emotional Intelligence.

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Fish! - Here it is! Based on the best-selling book by Lundin, Paul and Christensen, this workshop brings the principles used at the Seattle Fish Market to life in your work environment. Participants will enjoy the "hands-on" approach to this 'fishing expedition' as CTS facilitators demonstrate the power behind; Choosing Your Attitude, Being Playful, Making Other People's Day and Being Present. Great for a fun-filled staff retreat.  Actionable lessons that can be applied in any work environment!

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Interviewing/Hiring/Selection - The process of interviewing, hiring, and selecting is expensive and time intensive, yet is one of the most important organizational activities.  How can you determine not only the skills and abilities needed for the job, but also the talent needed to excel?  This workshop offers the participants a process for behavior-based interviews to more successfully hire the right person the first time.  It also covers legal guidelines that are essential to follow during the process.

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Issues of Diversity - This 3-part workshop is intended to open the eyes of participants to the benefits of diversity and the power of leveraging differences in the workplace. The first session is a brief (3 hour) introduction to issues of diversity.  The second (4 hour) session builds on this by applying the concepts of diversity to gender differences. Finally, the last (4 hour) workshop asks participants take an introspective approach to the issue of diversity, apply what they have learned and consider their own uniqueness--a powerful combination.

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Leading Change - Today's leaders are challenged to partner for performance amidst constant change.  Leaders can develop a game plan for this partnership.  Participants learn to diagnose individual needs throughout stages of change and develop appropriate leadership responses to those needs.

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Manager as Coach - What is coaching and how can workshop participants improve their ability to coach?  This workshop will give managers some specific pointers for developing employee relationships, building satisfaction, and improving workplace performance. Coaching involves keeping your eyes on the prize and coordinating efforts to get there. Specifics on feedback, motivation, recognition, and employee rewards are also discussed.

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Managing Change - Every organization is experiencing change at an accelerated pace.  This workshop explores change and the opportunities that can be found in change.  Participants learn about the various stages of change and how to take advantage of them.

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Negotiation Skills - Negotiation addresses the issue of people dealing with their differences effectively.  Too often, attempted negotiations leave people feeling frustrated, taken advantage of, or angry.  This workshop is based upon Fisher and Ury's approach in "Getting To Yes," which explores separating people from the problem, focusing on interests versus positions, inventing options, and developing objective criteria.

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Partnering for Performance - One of the key differences between a manager and a performance partner is an individual's ability to build relationships with his or her reports.  A performance partner acts as both friend and colleague by listening carefully, making observations about performance, and opening career doorways that empower employees by allowing them to exercise their unique set of talents.

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Powerful Presentations - The #1 fear in the Book of Lists is public speaking.  CTS can show participants how to overcome their fears and channel their energy into making powerful, persuasive presentations.  In order to make this workshop most effective, we need a block of time - 6 hours.  However, the return on investment for the organization comes in the form of an educated, qualified staff that is able to apply what they've learned and make presentations that win approval over and over again!

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Role of Supervisor - How can we demonstrate that we can be trusted, we care, and that we are committed? By defining the W.I.N. - what's important now, both for the organization and the people in it.  This workshop helps supervisors understand their role in supporting the organization's vision, developing people, and maintain workplace productivity.

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Situational Leadership & Change - Ken Blanchard says, "There's nothing so unfair than the equal treatment of unequals." Participants come together to discuss this concept and apply it to employee development. Managers will learn the four common developmental stages most employees experience and will be offered guidance in responding most effectively to each stage. Finally, we take a look at how this same model can be applied to leading change efforts in the participants' organization. Worksheets are provided for stepping through the Situational Leadership process with employees.

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Time Management - What is the difference between being efficient and being effective?  This workshop challenges participants to consider that which is truly important, both personally and professionally.  Next, we develop specific actions to support that which is determined to be important.   Participants also learn to recognize and avoid the most common time wasters.

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Unleashing Productivity - Maximizing productivity in the workplace today is essential for organizational health and survival. It also provides employees a feeling of satisfaction and heightens morale. This workshop explores techniques that can be used by managers to "pave the way" for employees to enable them to be as productive as possible.

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Walk the Talk - This course challenges participants to consider methods of unleashing the productivity potential of each of their staff. Research tells us that a key determinant of employee productivity is satisfaction. The number one determinant of employee satisfaction is the relationship with the employee's supervisor. How can managers work to align organizational and personal values in an effort to build extraordinary working relationships? Course contents include a video and reference booklet.

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Who Moved My Cheese? - Based on the best-selling book by Spencer Johnson, this fun, interactive workshop allows participants to identify with the characters Sniff, Scurry, Hem or Haw in regard to their own response to change. Discussion of the pros and cons of each style allow participants to build action plans to be more proactive and cope effectively during times of change.

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