Communication Skills - Each time we interact, we do one of three things:  build the relationship, maintain the relationship, or tear it down.  This workshop challenges participants to consider the effects of their communication style and understand the power of verbal, vocal and visual messages.  It raises awareness of strengths and weaknesses of each style in order to develop methods of improvement.

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Conflict Management and Mediation - When personally faced with conflict, we have 5 choices: avoid, compete, compromise, collaborate or accommodate.  When a manager is faced with compromised results due to interpersonal conflict of team members, he or she has only one choice; mediate.  This workshop, intended for managers and leaders takes a closer look at each of these options and offers specific how-tos for each as well.

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Conflict Resolution - When faced with conflict, we have 5 choices.  This workshop introduces participants to the 5 choices available to them and helps them think through the decision-making process involved with determining how best to respond to a conflict situation.  Includes self-assessment and video support material.

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Diversity Issues in Today's Business Environment - Diversity is not only an issue when managing a workforce.  Understanding the basics of intercultural communication can make a profound difference in our day-to-day dealings with clients and customers.  This workshop takes an introspective approach to diversity by challenging participants to first define their own culture and compare their ideas of "normal" with differing views.  We will also discuss gender as it relates to diversity.

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Effective Communication - It’s impossible to be in the presence of another individual and not communicate something! What are you saying verbally, vocally and visually to your coworkers, colleagues and customers? Reflective listening is also key! This workshop will uncover methods to becoming an effective communicator and developing a positive, powerful, professional image. Self-assessment is included along with candid discussions of strengths and weaknesses in order to develop action plans for improvement.

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Free Publicity and Positive Press
Working with the news media should be part of every organization's marketing mix. Opportunities exist in media markets of all sizes for free publicity and positive press in the form of feature stories in the newspaper, on radio and on television.

CTS, Inc. can help you identify those things that make your business or non-profit organization unique. We develop communication strategies to get your story in front of the right people and the largest number of people possible. We write news releases, media advisories and other communications pieces that persuade reporters and editors that your story is worth telling. We work with the media spokespeople for your organization to ensure that they are well prepared to conduct media interviews with confidence.

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Gender Communication - Men and women are challenged today to partner on the home front and in the workplace. Research proves that, although we are on the same team, we play by different communication rules.  The Society of Human Resources suggests that gender differences may be the #1 cause of problems in our workplace today. Participants will broaden their awareness of communication differences between males and females and begin to understand the enculturation process that creates such differences. They will also develop an appreciation for the unique contributions that each style brings to the communication process and practice the skills to make for better understanding on both sides of the "gender gap."

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Issues of Diversity - This 3-part workshop is intended to open the eyes of participants to the benefits of diversity and the power of leveraging differences in the workplace. The first session is a brief (3 hour) introduction to issues of diversity.  The second (4 hour) session builds on this by applying the concepts of diversity to gender differences. Finally, the last (4 hour) workshop asks participants take an introspective approach to the issue of diversity, apply what they have learned and consider their own uniqueness--a powerful combination.

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Powerful Presentations - The #1 fear in the Book of Lists is public speaking.  CTS can show participants how to overcome their fears and channel their energy into making powerful, persuasive presentations.  In order to make this workshop most effective, we need a block of time - 6 hours.  However, the return on investment for the organization comes in the form of an educated, qualified staff that is able to apply what they've learned and make presentations that win approval over and over again!

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Sexual Harassment - This workshop will help workshop participants recognize and respond to issues of sexual harassment.  What is it, and how can it be differentiated from "fun?"  This workshop will also introduce some of the common differences in gender communication that are important for any professional to understand. Includes video.

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Simply Stated
An increasing number of industries face the challenge of translating complex technical information into "layman's" terms. Having this ability means effectively communicating with your customers and other audiences, which can help you to grow your business and to increase customer satisfaction. These materials most often include:

• Verbal presentations
• Customer forms
• Sales brochures
• Other business communications
  

Simply Stated is of benefit to organizations that specialize in computer technology, financial, legal, health and other fields in which information needs to be rewritten or reformatted so that it can be understood and used by non-technical audiences. CTS, Inc. can help you simplify information so that your messages are communicated more effectively.

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Who Moved My Cheese? - Based on the best-selling book by Spencer Johnson, this fun, interactive workshop allows participants to identify with the characters Sniff, Scurry, Hem or Haw in regard to their own response to change. Discussion of the pros and cons of each style allow participants to build action plans to be more proactive and cope effectively during times of change.

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